Job Description
RICHFIELD, MN FULL TIME
VACATION / LEISURE TRAVEL ADVISOR
Carrousel Travel has a full time opening for an experienced, high energy leisure travel advisor. Location for this role is at our Richfield, MN office location. This is a hybrid position, partially in-office and partially remote.
Key Responsibilities
- Maintain your own book of business planning, booking, and coordinating travel for clients. This includes all travel documentation and billing.
- Maintain awareness of all current travel restrictions and safety protocols for all modes of transportation and destinations.
- Work with suppliers via phone, GDS, email, and online to research and finalize arrangements.
- Worldspan reservations, PNR finishing using required scripting and ticketing as applicable
- Review document packets for quality, and ensure all Carrousel ‘standard’ components are met
- Gathering destination content, providing quotes
- Responsible for management of supplier and client payment deadlines
- General traveler assistance such as passport and visa requirements/services as needed
- Miscellaneous duties as assigned
- Collaborate with VP of Leisure Sales as needed and directed.
Skill And Knowledge Requirements
- Strong interpersonal skills
- Good phone etiquette and customer service
- Attention to detail
- 2-3 years' leisure travel sales experience with, but not limited to, resorts, cruises, tours, and customer FIT planning
- Working knowledge of ClientBase+ preferred
- Excellent organizational skills with the ability to prioritize and multi-task
- Proven sales success skills, including lead conversion and strong persuasive and influencing mindset
- Exceptional communication skills including written, and in person
- Air travel booking automation experience - Worldspan preferred
Benefits
At Carrousel Travel, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a member of our team, you will be eligible to receive:
- Competitive starting rate
- Comprehensive benefits package, including medical/dental/life/STD/LTD, and 401K
- Generous Paid Vacation Days
- Travel opportunities
\*Great working atmosphere - Minneapolis St. Paul Business Journal Best Places to Work 2022
Job Type: Full-time
Salary: $50,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
COVID-19 considerations:
We follow all CDC and MN Department of Health guidelines. Protective barriers are available, spacious areas, and shared surfaces cleaned frequently.
Application Question(s):
- How many years have you been a Travel Advisor in a Travel Agency setting?
Experience:
- Travel Advisor: 2 years (Required)
Must-Have Qualities
- Customer service disposition to handle phone calls from high profile clients
- Willingness to take direction
- Competency in MS Outlook and ability to efficiently maneuver on the computer
- Good writing and communication skills
- Ability to multi-task
- Ability to prioritize & meet deadlines
- Mindfulness of details
- Reliability
- General working knowledge of the GDS (Worldspan preferred)
- International and FIT Experience highly desired
- Working knowledge of Client Base Plus highly desired
- Knowledge of travel suppliers and products
- Proven sales performance history
General Job Responsibilities
- Research trip components/destinations
- Secure reservations for Air, Car, Hotel, Cruise, Tour, and Rail
- Managing and Invoicing trip details in Client Base Plus
- Prepare final detailed client itineraries
- Passport & Visa assistance
- Provide insurance quotes for customers
- Generate industry destination reports for final documents and pre-cruise packets
- Assist with shore excursions and sightseeing add-ons
please submit your resume to careers@carrouseltravel.com.
Job Type: Full-time
Pay: $45,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
Schedule:
Supplemental pay types:
- Commission pay
- Signing bonus
Work Location: In person
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