Conducts exploratory and in-depth interviews on a client’s history, motivation, and goals
Develops and executes a relevant unique development program, based on assessment results
Collaborates with other golf and fitness coaches to best serve the clients’ golf and personal development before, during, and after recovery sessions
Creates a 5-star customer experience by going above and beyond for each client and anticipating their needs
Facilitates a Development Plan to improve overall health, golf ability, physical fitness, and mobility
Completes the necessary Checklist each day (e.g. Opening and/or Closing duties)
Successfully utilizes in-house resources to complete projects or tasks as necessary
Confidently gives a high-quality tour at any time and demonstrates the ability to close the sale
Shows proficiency in usage of MINDBODY, CoachNow, Swing Catalyst, Trackman, and Crew in addition to any other software used
Uses CoachNow to provide off-site exercise videos to clients following sessions
Greets all clients and refers to them by name to create the UGP experience
Completes necessary administrative duties to follow-up with clients, communicate with team members, and develop fitness plans
Maintains a professional demeanor and appearance at all times while showing commitment to the UGP Mission, Vision, and Core Values
Answers phones, books appointments in a timely manner, and manges personal schedule on MINDBODY
Demonstrates effectiveness in client retention
Performs other duties as assigned