Job no: 67453
Department: Ambulatory Call Center
Employer: State of New York
Payroll Title: TH Staff Assistant 2, NSSL1
Bargaining Unit: UUP (State University Professional Services Unit)
Salary: $38,600 + DOQ
Work type: Full-time
Location: Syracuse
Categories: Allied Health, Administrative, Secretarial & Clerical, Management & Professional
Job Summary:
As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one call resolution, when possible, demonstrating excellent customer service and problem solving skills, while assisting callers with appointment scheduling requests, clinical area messages and all other requests regarding providers and services of University Hospital and Upstate Medical University. The incumbent will utilize several information systems and will interact with departments, services and providers throughout Upstate Medical University while documenting call activity using information systems. Presenting a positive and helpful image to all callers and performing a wide variety of call center services to assist patients and callers is essential.
Minimum Qualifications:
Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required.
Preferred Qualifications:
Knowledge of medical terminology, and bilingual skills (English/Spanish) preferred. Candidates with hands-on experience using Multi-Line phone systems or Call Center phone systems also preferred.
Work Days:
Monday - Friday, Days Hours are between 7:45 am - 5:15 pm
Message to Applicants:
After 6 months of in office training, applicants are able to work full time remotely or a blend of in office and remote.
Recruitment Office:
Human Resources
Executive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
Advertised: Feb 06 2023 Eastern Standard Time
Applications close: