Job Description
The Production Team Member is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.
Hospitality & Guest Service
Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
Helps support speed of service targets by working quickly and efficiently to fill orders and meet guests’ needs
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
Listens carefully to guests and apologizes for the experience in the case of a complaint
Restaurant Operations
Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
Monitors fridge and freezer product inventory and submits order quantities
Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
Receives and responds to showcase and product needs from the Restaurant Front
Assists in serving guests in the Restaurant Front when necessary
Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
Food Handlers Card is required.
Policies & Procedures
Follows all restaurant policies, procedures and standards
Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager
Health & Safety
Works in compliance with occupational health and safety legislation
Knows, understands and follows safe work practices and procedures
Uses or wears personal protective equipment or clothing as required
Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Postural & Physical Demands Requirements
Frequent reaching above waist, chest, and shoulder level, as well as below waist level
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
Continuous standing on tiled surfaces for all tasks
Ability to stand for long periods of time without a break
Frequent hip flexion while walking for all tasks
Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height
Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
Perform such similar, comparable, or related duties as may be required or assigned.
Brand: Tim Horton's
Address: 422 Suncrest Towne Centre Morgantown, WV - 26505
Property Description: 575-Suncrest Towne Centre-Morgantown, WV
Property Number: TAS000575
Apply
Go Back